JMR Infosystem

An Auto Dialer is a software which helps boost agents’ productivity by dialing calls automatically and once connected, either a pre-recorded message plays or the call is directly transferred to a live agent. Knowlarity offers Progressive and Predictive Dialers* as part of the Outbound Call Center to enable users to improve their agent productivity for efficient operations. In Progressive Dialers, the system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly. In Predictive Dialers, a new set of customers are dialed out according to available agents in the queue.